Privacy Policy

This policy applies to every LUCID POS (LUCID IT SOLUTIONS Pvt Ltd.) website that links here and outlines how we handle the information of potential customers who register through the form to schedule an online demo. It also covers all software products and services available on those websites. The detailed policy follows the same structure as this summary and constitutes the actual legal document.

Our privacy commitment: LUCID have never sold your information for advertising or profited from displaying third-party ads.This has been our approach for almost 23 years, and we remain committed to it. This policy tells you what information we collect from you, what we do with it, who can access it, and what you can do about it.

We do not sell any products or services online through our website, nor do we collect credit card numbers.

Privacy Policy

Last updated: July 16, 2024

This Privacy Policy describes the policies and procedures of LUCID IT Solutions Pvt. Ltd. (“the Company”, “We”, “Us”, or “Our”) regarding the collection, use, and disclosure of personal data when you use our website, Restaurant Management Software, accessible from https://www.lucidpos.com (referred to as “the Service”). It also informs you about your privacy rights and how the law protects you.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access parts of our products/ Services.
• Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history among its many uses.
• Country refers to Karnataka, India.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

Types of Data Collected

For the purposes of purchase enquiries or demo requests, we collect the following personal information via our online forms:

• Name: To address you properly in our communications.
• Email Address: To send you information and updates regarding your enquiry.
• Phone Number: For direct communication if necessary.
• Company Name: To understand your business context.
• Job Title: To tailor our responses to your role and needs.

We do not collect any credit card or other payment details through these forms.

Usage Data

Usage of Data

The personal information we collect from purchase enquiries or demo requests is used for the following purposes:

• Communication: To respond to your enquiries and provide the information or support you requested.
• Customization: To tailor our responses and offerings to your specific needs and business context.
• Follow-Up: To send you updates, reminders, and relevant information regarding your enquiry.
• Improvement: To analyze and improve our products and services based on your feedback and interactions.

We ensure that your personal data is handled with the utmost care and confidentiality, and it is not shared with third parties without your explicit consent.

Tracking Technologies and Cookies

In addition to the personal information collected through our forms, we use tracking technologies and cookies to enhance your experience on our website. This includes:

• Cookies: Small data files stored on your device to remember your preferences and login information.
• Analytics: Tools that help us understand how you interact with our website, allowing us to improve our content and user experience.

These technologies help us:

• Personalize Your Experience: By remembering your preferences and settings.
• Analyze Website Traffic: To see how users navigate our site and identify areas for improvement.
• Optimize Performance: Ensuring our website runs smoothly and efficiently.

You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your experience on our website.

Sharing Your Personal Data

We may share your personal information in the following situations:

• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
• Strategic Business Partnerships: We may share your data with trusted partners to enhance our services and offer new features, ensuring they adhere to strict confidentiality and data protection standards.
• Third-Party Integrations: To integrate third-party services that improve our offerings or provide additional functionality, we may share necessary data while maintaining your privacy.
• Customer-Facing Applications: When developing applications that interface directly with customers, we may share your information to ensure seamless and efficient service delivery.

In all these cases, we ensure that any third parties involved are committed to protecting your data with the same level of security and confidentiality that we provide.

Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service Provision: Maintaining and improving our services, responding to your enquiries, and supporting your ongoing needs.
• Legal Compliance: Adhering to legal obligations and regulatory requirements.
• Business Needs: Supporting our legitimate business interests, such as data analysis, audits, and improving our products and services.

When your personal data is no longer required for these purposes, we will securely delete or anonymize it. We ensure that your data is handled with the utmost care throughout its lifecycle, adhering to all applicable data protection laws and regulations.

Transfer of Your Personal Data

Your personal data may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. In such cases, we ensure that your data is handled securely and in accordance with this Privacy Policy.

We may transfer your personal data in the following situations:

• International Operations: If our operations or data storage facilities are located in different countries, your data may be transferred to those locations for processing and storage.
• Service Providers: We may share your data with third-party service providers who assist us in operating our website and providing our services. These providers are required to adhere to strict confidentiality and data protection standards.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

By using our website and providing your personal data, you consent to this transfer. We take all necessary measures to ensure that your data is treated securely and in accordance with applicable data protection laws.

Deletion of Your Personal Data

You have the right to request the deletion of your personal data that we have collected. If you wish to delete your personal data, please contact us through the contact information provided on our website.

We will delete your personal data in the following circumstances:

• Upon Request: When you request the deletion of your data, we will remove your information from our systems unless we are required to retain it for legal or regulatory reasons.
• Purpose Fulfillment: When your data is no longer necessary for the purposes for which it was collected, such as completing your purchase or demo enquiry.
• Legal Obligations: When we are required to delete your data to comply with legal or regulatory obligations.

Please note that some data may be retained in our backup systems for a limited time, but it will not be used for any other purpose. We ensure that your personal data is deleted securely and in accordance with applicable data protection laws.

 

Disclosure of Your Personal Data

We may disclose your personal data in the following situations:

Business Transactions:

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will ensure that any acquiring entity adheres to our privacy standards.

Law Enforcement: 

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities, such as a subpoena or court order.

Other Legal Requirements: 

We may disclose your personal data to comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of our company, users, or others.

Security of Your Personal Data: 

We are committed to protecting your personal data and use appropriate technical and organizational measures to safeguard it against unauthorized access, disclosure, alteration, or destruction.

Children’s Privacy: 

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

 

Links to Other Websites: 

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy: 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our website after changes to the policy constitutes your acceptance of the revised terms.

Contact Us: 

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us using the information provided on our website. 

• By visiting this page on our website: https://lucidpos.com/contact-us/

We are here to assist you and address any issues you may have.